Cashiers/Sales Agents – ShopRite Group Vacancies

ShopRite Group has vacancies for X20 Cashiers and Sales agents in Gauteng and KZN.
Record customer transactions on the ShopRite’s point-of-sale systems according to company policies & standard operating procedures, with zero tolerance toward inaccuracies & elimination of fraud risk.

Essential:

• Grade 12 / Matric
• A minimum of 6 months’ experience cashier/till operations experience
• Computer literate – MS Office
• Sound numerical skills
• Strong command of the English language
• Basic customer service
• Willing and able to work retail hours

Job Description:

• Adhere to customer service policies and procedures
• Establish a professional relationship with customers
• Report customer complaints and compliments to the Frontline Supervisor, or store management
• Adhere to the customer turnover hourly rate
• Be aware of current sales and promotions
• Ensure colleagues and customers are not exposed to any risk
• Carry out and manage 5 star communication principles
• Be responsible for cash flow
• Ensure all line voids and price changes are approved and signed off by the supervisor
• Exchange merchandise for customers and accept returned goods by customers when authorized to do so
• Transact all purchases – receive and process all payments (cash, bank cards, vouchers, coupons, other forms of payments)
• Process all loyalty cards including those of our accelerator partners
• Ensure cash is placed in drop safe according to ShopRite’s SOPs
• Ensure usage of your code and password is restricted to only you; is safe, and is changed regularly
• Ensure all outgoing stock/items/scripts are scanned and paid for
• Ensure that all money is strictly kept safely and securely inside the till
• Handle daily takings confidentially, and only discuss with management
• Be alert, recognize and report suspicious behavior to management
• Address queries regarding store merchandise
• Adhere to ShopRite’s security policies and procedures

Competencies:

Essential:

• In-depth knowledge of operating cash registers, and maintaining cash drawers
• Knowledge of processing sales, refunds and payments
• Strong command of English (written and oral)
• Accuracy
• Attention to detail
• Presentable
• Emotional intelligence
• Social awareness
• Accountability
• Problem-solving
• Analyze basic reports
• Trustworthy and honest
• Time management

Advantageous:

• Third additional language

Special conditions of employment:

• Willing and able to work retail hours
• Reliable transport and/or reside in close proximity to the store
• South African citizen
• Clear credit and criminal records