Administrative Assistant

Manage and co-ordinate client specific exports via air and ocean freight.

Duties And Responsibilities

• Export cargo within metrics
• Shipment invoicing
• Formalize all customs procedures
• Estimates
• Collections
• Client communication
• Hazardous shipments
• Breakbulk shipments
• FCL / LCL
• Groupage containers
• Tracking updates

Additional Computer Skills

• CargoWise1
• MS Excel
• Outlook
• Word

Job Related Requirements

• At least 5 years’ experience in freight exports
• Comprehensive knowledge of the logistics industry
• Knowledge of port operations and customs requirements
• Knowledge in container / shipment planning and coordinating
• Person must be organized and be able to manage a desk
• Admin skills required to do reports and analysis
• Self-Motivated and deadline driven
• Able to work under pressure when required
• Team player with positive attitude
• General understanding of the industry and related job requirements for freight forwarding.
• Ability to manage carriers, discuss challenges on shipments and handle any client correspondence both telephonically, on email and in person.
• Liaising and pro-actively communicating with clients and carriers throughout the process.
• Ability to escalate where required to the relevant parties, and maintaining a good working relationship with all various teams and departments.
• Pro-actively communicating and resolving queries or delays for clients
• Managing clients KPIs / performance on a monthly basis and productivity of own desk
• Making special arrangements / involving the right level of individual to support on critical shipments.
• Support in after hour monitoring and tracking and tracing with carriers, arranging specials on weekends or facilitating communication and feedback on weekends.
• Resolving routine queries professionally and timorously
• Optimize margin on each shipment.
• Involvement with implementation of new accounts that fall under your specifications area of work
• Excellent administrative skills

Added Advantage

• Strong organizational skills
• The ability to handle and juggle multiple tasks simultaneously is critical.
• Must have demonstrated the ability to plan and prioritize workload to meet deadlines.
• A practical problem-solving orientation is essential to optimize and leverage budget and time pressures without compromising the quality and success of work submitted.
• Must be able to work in a multi- functional, matrix team structure and knows how to support and leverage others to achieve work deadlines.
• Experience and understanding of other shipping modes
• Excellent communication, negotiation and networking skills are required to drive and keep track of progress against agreed deliverables and deadlines

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