Introduction

The merchandiser manages the on-site product merchandising to ensure navigation, faceting and product pages help to convert customers.

The merchandiser needs to build strong relationships with the relevant business stakeholders including the buyers & buyer’s assistants.

Job description

Manage Merchandising Process:

• Manage the merchandising process from samples requests to final linking of products
• Working with the lead merchandiser to ensure the category logic & faceting is consistent and provides the best customer experience
• Ensure shop navigation remains relevant and up to date with business changes
• Ensure that all merchandised garment are in line with the style guide & copy is well written and doings its best to describe the garments unique selling points
• Keep an eye on national and international competitors and identify opportunities for potential improvements which will increase customer conversion
• Ensure all size guides are up to date
• Ensure product information is accurately aligned to Buying interface system – PLM
• Ensure all hero & alternative images are loaded correctly against relevant style &  colour online. To proactively liaise with studio and raise any prospective issues

Manage Visibility Metrics:

• Ensure 100% online visibility of all ranges
• Ensure 100% online visibility of all top sellers – including stores
• Work with lead merchandisers and sample team on a weekly basis to request/track samples and raise any prospective issues.

Basket Building

• Build & fill weekly baskets as requested by lead merchandiser
• Re-order baskets with direction from lead merchandiser
• Check your baskets are working in staging
• Ensure all relevant product is accurately cross-merchandised and updated regularly

Promotions:

• Fill promotional baskets using authorization sheets as requested by lead merchandisers
• Testing promotions once live and ensuring all facets / categorization is displaying
• Providing weekly files exports on basket for sales analysis by lead merchandiser

Customer Call Centre Queries:

• Manage customer call centre queries as directed with relevant parties

Minimum requirements

• Matric
• A relevant tertiary qualification would be advantageous
• A minimum of 1 year of merchandise or retail experience
• Knowledge of Clothing Planning or Buying systems an advantage
• Computer literacy – knowledge of website design an advantage
• Competent in Excel
• Commercial awareness
• Assertive and able to communicate effectively
• Planning and Organizing ability
• Analytical skills
• High attention to detail

Woolworths is an equal employment opportunity company that is committed to inclusion and diversity