Retail Field Specialist

• To manage the food service and bakeries in convenience stores through ensuring delivery of client objectives within parameters of responsibility.

Key Responsibilities and Deliverables

• Check product listings and ranging
• Ensure that dealers purchase stock from client approved suppliers
• Check packaging, labelling, display of products on shelves
• Check stock rotation
• Check compliance on marketing and promotions

Evaluate and manage marketing and promotions

• Manage and evaluate promotional and marketing compliance
• Facilitate the implementation of promotion grids
• Report to trade marketing on any concerns on promotional activity
• Ensure understanding of objectives of various promotions
• Provide feedback to relevant stakeholders

Point of Sale Compliance & Health compliance

• Ensure site-specific planograms and category flows are implemented
• Take photo of new displays for reporting
• Ensure shelf health is implemented and maintained
• All displays set according to management requirements
• Ensure health and safety site compliance
• Ensure site hygiene compliance

Call-cycle compliance

• Ensure 100% compliance on all actual stores planned
• Adhere to call-cycle process
• Route optimisation
• Call cycle management
• Report discrepancies, re- plan, and communication to stakeholders

Liaise with customers and clients

• Provide continuous feedback to manager as per client requirements.
• Accurate report submission
• Follow up and investigate queries and problems, taking corrective action and providing the relevant feedback

Effective teamwork and self- management

• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained including meeting all deadlines.
• Ensure data integrity of all reports to client and management
• Demonstrate consistent application of internal procedures
• Plan and prioritise, demonstrating abilities to manage competing demands
• Demonstrate abilities to anticipate and manage change
• Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organisational needs
• Impart correct knowledge and enhance corrective measures

Key Competencies

• Emotional maturity
• Impact & influence
• Organisational awareness
• Resilience & stress management
• Agility
• Performance & results driven
• Service excellence
• Analysis & problem solving
• Planning & prioritisation
• Quality & detail excellence

Minimum Qualifications & Requirements:

• Matric
• Relevant Tertiary education (Retail or Health & Safety related) – Added advantage
• Valid Driver’s license

Minimum Experience:

• 2 years Retail/FMCG experience
• Instore Execution experience
• Strong retail shop-keeping skills
• Site evaluation/visit experience
• Food, Health and Safety compliance knowledge (Added advantage)
• Planograms and Merchandising experience

Knowledge, Skills & Abilities:

• Good communication and interpersonal skills
• Good business and retail knowledge
• Customer/Client service skills
• Organisational skills
• The ability to stay calm under pressure and meet tight deadlines
• Problem solving skills