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To provide administrative services through provision of support to manager and team in order to achieve Nedbank’s strategic objectives.
Job Responsibilities
- Provide administrative support by delivering service according to policies, procedures and timelines, and controlling cost according to budgets.
- Improve client service by providing feedback and follow up on administrative issues (e.g. travel requests, stationery orders, client information for events, MANCO (Management Committee) reports, etc.)
- Meet client needs through regular interactions to establish needs and following through on instructions / duties / task given.
- Participate in team meeting by sharing information / taking minutes and taking on ad hoc duties as required.
- Build and maintain relationships with vendors and suppliers through formal and informal interactions and sharing of information.
- Monitor activities by prioritising activities, reviewing delivery against action plans and targets and taking corrective action to meet departmental targets.
- Plan utilisation of resources by balancing available resources against required outputs.
- Deliver administrative services by adhering to policies and procedures.
- Mitigate risk by identifying deviations from plans and escalating according to policies and procedures.
- Resolve challenges in administration by taking action to prevent and / or eliminate such challenges.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
- Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank
- Culture building initiatives (e.g. staff surveys etc.).
- Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
- Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.
Minimum Experience Level
- At least 2-3 years secretarial experience
Essential Qualifications – NQF Level
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
- Secretarial Certificate / Diploma
Preferred Certifications
Essential Certifications
Type of Exposure
- Built and maintained stakeholder relationships
- Completed Reports and Achieved Budgets
- Developed and Implemented Communications Strategy
- Managed Internal Processes
- Managed Relationships
- Managed Self
- Managed budget
- Monitored compliance risks
- Provided Client Service
- Provided Administrative Support
Technical / Professional Knowledge
- Microsoft Office
- Relevant regulatory knowledge
- Cluster Specific Operational Knowledge
- Business terms and definitions
- Governance, Risk and Controls
- Administrative procedures and systems
- Data analysis
- Relevant software and systems knowledge
- Banking procedures
- Business writing skills
Behavioural Competencies
- Earning Trust
- Communication
- Collaborating
- Customer Focus
- Planning and Organizing
- Work Standards