Senior Manager: Online Technical Delivery

Key Performance Areas

Strategy input:

Understand digital evolution design Value stream
Define a portfolio of services and ensure the development and implementation of Mobile and Web Apps
Define, measure and monitor agreed SLA’s and KPI’s.
Define service requirements including business and technology integration and automation processes.
Manage and define the associated service requirements relating to Technology services including setting key KPI’s relating to service requirement response times.
Monitor, manage and achieve Operational KPI’s

Operational Excellence

Responsible for end-to-end delivery of new products and services in the factory, from ideation to scale.
Leading a team of cross functional experts across architecture, development and ecosystem partners
Operates with scale in mind but applies a rigorous agile methodology and fail fast principles
Recognises the need to understand and apply the key factors of scaled delivery at the right time e.g., performance, security, operations, org change
Understands value proposition and reports progress of work against plans – highlighting variances and plans to address them
Proactive management of risks, issues & dependencies with internal and external stakeholder
Understand customer needs and validate solutions.
Understand and support portfolio work.
Develop and communicate the Value Stream vision and roadmap.
Manage and prioritize the flow of work.
Participate in Program Increment Planning.
Define releases and Program Increments.
Participate in demos and inspect and adapt.
Work with suppliers to make sure requirements for supplier-delivered capabilities are understood.

Work with portfolio stakeholders, customers and Agile Release Trains to understand needs, and build and prioritize the solution backlog.
Manage the Service Management Partners ensuring that they are in adherence with and produce the outputs listed in their scope of work and service level agreement KPI objectives.
Produce SLA reports intended for Technology Senior Management consumptions as directed and required,
Develop and enhance the relationship with business, actively managing expectations and monitoring service levels.
Develop the capabilities to enhance the management service requirements relating to Technology enabled support and service standards for all MTN Technology customers and stakeholders and ensure integration through required tools.

Lead, develop and coach the team
Act as an ambassador and role model for the Technology by living the brand values and vital behaviours.
Make environment the best place to work.
Improve the employee engagement through the GCA/Sentimeter.
Ensure the attraction, development and retention of Planning and Engineering talent.
Ensure a culture of continuous evaluation and improvement.
Drive a culture of high performance, accountability and consequence management.

Strictly follow and ensure team compliance of relevant policies and procedures.
Ensure effective SLA strategies are in place to support the business.
Implement proper controls and processes to minimise revenue leakage.
Ensure proper project controls are in place to manage financial and operational risks across the business .
Appropriate implementation of DoA.

Manage financial modeling of current customer as well as future customers and technologies.
Forecast, plan, develop and review budgets and long range plans in line with MTN SA financial requirements and guidelines
Ensure departmental budgets (Capex and Opex) are optimised and aligned with business requirements
Manage expenditure in line with agreed budget
Ensure contract governance is in place and administered at all levels

Education:

Minimum of 4-year Degree in computer science, computer engineering, information science or related technical discipline.
Fluent in English and language of country preferable

Experience:

Manager track record of 5 years or more; with at least 3 years in relevant sector/ industry
Experience with managing a development team and driving delivery
Worked across diverse cultures

Technical Skills:

Proactive management of risks, issues & dependencies with internal and external stakeholder
Understand customer needs and validate solutions.
Understand and support portfolio work.
Develop and communicate the Value Stream vision and roadmap.
Manage and prioritize the flow of work.
Participate in Program Increment Planning.
Define releases and Program Increments.
Participate in demos and inspect and adapt.
Work with suppliers to make sure requirements for supplier-delivered capabilities are understood.
Cloud Architecture
Architecture Governance & Standards
Delivery Management experience working with multiple stakeholders i.e., multiple partners, cross functional teams
Node JS
Angular
CMS
Android and IOS App development experience