Technician

• Responsible for full maintenance, replacement and installation of hose nozzles, transmitter coils, VIU 3 / 35 units, Enhance, TLS 2 and TLS 350R, EMR 4, PUMPS, GVR units on vehicles and fixed sites as well as the programming of these units as well as be crossed trained on VMI duties.

KEY RESPONSIBILITIES

• Ensure Gilbarco AFS Health & Safety procedures and policy compliance
• Ensure MINE Health & Safety procedures and policy compliance
• Ensure Gilbarco AFS/MINE Service Level Agreement (SLA) compliance.
• Ensure Gilbarco AFS Standard Operating Procedures (SOP) compliance.
• Complete job cards as per KPI
• Complete all installations and checklists as per relevant KPI
• Complete all maintenance and checklists as per relevant KPI
• Complete quality control inspections on all installations as per relevant KPI
• Complete Mining information services (MIS) requests as per incident report KPI
• Ensure availability for after-hours call outs as per relevant schedules
• Ensure availability for stand-by duty as per relevant schedules.
• Ensure that all problems and issues be communicated to the site manager or regional manager for attention.
• Ensure that all communication with the client be facilitated through the site or regional manager

DELEGATION OF AUTHORITY

• N/A

POSITION RELATIONSHIPS

Internal:

• Company Leadership Team (all departments)
• MIS

External:

• Customers
• Sub-contractors

MEASURES OF PERFORMANCE (INDICATORS)

• Customer SLA > 90% as per KPI Scorecard
• Maintenance tasks – 5 per Tech per day (Fleet driven per site)
• Bowser Inspections – Each Bowser once per week
• Site Inspections – Each Site once per week
• Odo stills – < 5% of total Fleet per month
• RNF (reg not on file) < 2% of total fleet
• Breakdowns – < 5% of total activities per month
• Repeat Fixes – < 5% of total breakdowns per month
• Daily Meter Reconciliations within 0.5% variance
• Daily report delivery
• NM/PI’s, HSSE Policies both Customer and Gilbarco AFS
• Best Team Wins – Development Plan, Succession Management, Performance Management
• Stock management
• Job cards management

PERSONAL QUALIFICATIONS & EXPERIENCE

• Education/ Achievements: Minimum Senior Certificate. (Preferred: N2 Matric or Higher)
• Experience/ Knowledge: Minimum 2 year’s relevant industry related experience. (Preferred: 2 year’s relevant industry related experience in technical field)

Specific Skills

• Communication (Verbal and Written)
• Computer literate
• Minimum level electrical skills
• Customer service orientation
• Planning
• Quality control
• Drivers licence older than 2 years

Preferred:

• Customer Service Orientation
• High level computer skills
• Valid Driver’s Licence older than 3 Years

ROLE SPECIFIC COMPETENCIES & BEHAVIOURS

Customer Driven

• Gains insight into customer needs.
• Identifies opportunities that benefit the customer.
• Builds and delivers solution that meet customer expectation.
• Establishes and maintains effective customer relationships.

Collaborative

• Works cooperatively with others across the organization to achieve shared objectives.
• Represents own interest while being fair to others and their areas.
• Partners with others to get work done.
• Credits others for their contributions and accomplishments.
• Gains trust and support of others.

Inclusive

• Seeks to understand different perspectives and cultures.
• Contributes to a work climate where differences are valued and supported.
• Applies others’ diverse experiences, styles, backgrounds, and perspectives to get results.
• Is sensitive to cultural norms, expectations, and ways or communicating.

Accountable

• Follows through on commitments and makes sure others do the same.
• Acts with a clear sense of ownership.
• Takes personal responsibility for decisions, actions and failures.
• Establishes clear responsibilities and processes for monitoring work and measuring results.
• Designs feedback loops into work.

Champions VBS

• Identifies and creates the processes necessary to get work done.
• Separates and combines activities into efficient workflow.
• Seeks ways to improve processes, from small tweaks to complete reengineering.
• Is a simplifier, focused on cutting through complexity?
• Prioritizes to the critical few – focuses on what matters most.

Self-Aware

• Reflects on activities and impact on others.
• Proactively seeks feedback about shortcomings.
• Admits mistakes and gains insight from experiences.
• Knows strengths, weaknesses, opportunities, and limits.

Pioneering

• Comes up with useful ideas that are new, better, or unique.
• Introduces new ways of looking at problems.
• Can take a creative idea and put it into practice.
• Encourages diverse thinking to promote and nurture innovation.
• Anticipates and adopts innovative digital and technology applications.

Agile

• Learns quickly when facing new situations.
• Experiments to find new solutions.
• Takes on the challenge of unfamiliar tasks.
• Extracts lessons learned from failure and mistakes.
• Bounces back from setbacks and failure.

ADDITIONAL INFO:

• Willing to travel, to work overtime, to work shifts.
• Must be medically fitValid Driver’s License
• Own Vehicle
• Need to reside within a 40km radius